Refund policy
Thank you for shopping with us. We want you to be fully satisfied with your purchase.
Returns
We accept returns within 7–14 days of receiving your order. To be eligible for a return:
- The item must be unused, unworn, and in the same condition you received it.
- The item must be in its original packaging.
- Proof of purchase (receipt or order number) is required.
Non-Returnable Items
Certain items cannot be returned, including:
- Customized or personalized products
- Sale or clearance items
- Gift cards
Refunds
Once we receive and inspect your return, we will notify you of the status:
- If approved, your refund will be processed to your original payment method within 5–10 business days.
- Shipping fees are non-refundable.
Late or Missing Refunds
If you haven’t received your refund yet:
- Check your bank account again
- Contact your credit card company (it may take time before your refund is officially posted)
- Contact your bank
If you’ve done all of this and still have not received your refund, please contact us at:
Email: eiunrahman589@gmail.com
Phone: +60 11-2512 3178
Exchanges
We only replace items if they are defective or damaged. If you need an exchange, contact us at:
Email: eiunrahman589@gmail.com
Phone: +60 11-2512 3178
Return Shipping
- Customers are responsible for return shipping costs unless the item is defective or incorrect.
- We recommend using a trackable shipping service.
Damaged or Wrong Items
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with photos as proof.
Contact Us
If you have any questions about our Return & Refund Policy, contact us at:
Email: eiunrahman589@gmail.com
Phone: +60 11-2512 3178